Support

Restart your mobile device and dial +140 from your World eSIM / SIM to verify you have sufficient balance. If you are using the World eSIM, ensure it is turned ON and your home SIM is turned OFF.

If a PIN or unlock code is requested, contact your mobile carrier to unlock your phone or use another phone as a Wi-Fi hotspot.

Dial: *126* Country code - Area (No 0) -Telephone number # (answer the callback).

Manually select another network until connected. For iPhone: Go to Settings > Cellular > eSIM > Network Selection > Auto. OFF. For Samsung: Go to Settings > Connections > Mobile networks > Network operators > eSIM > Auto. OFF. For Android: Go to Settings > SIM cards & mobile networks > eSIM / World SIM > Mobile networks > Auto. OFF.

Ensure Data Roaming is ON. If the issue persists, set up the APN as follows: For iPhone: Go to Settings > Cellular > eSIM > Cellular Data Network > APN: mobiledata (delete internet). For Android: Go to Settings > Tap on Search > Write: Access Point Names > Add / New APN > Name: worldmobile & APN: mobiledata > Save & Select.