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FAQ
Payments
No, the World eSIM / SIM and Top-ups offer prepaid services which are charged as one-time payments without any recurring fees.
Yes, there is a one-time small fee of $9.90 with no recurring charges, providing an exceptional 5-year validity for usage during multiple travels to 120 destinations worldwide.
You can use all major credit cards, debit cards, and PayPal.
Yes, all payments are 100% secure, utilizing SSL encryption and the highest PCI standards.
Please try to make this payment again or use another payment method.
Yes, click on 'Generate receipt', enter your order ID (from the email you received from worldmobile) along with the required company name or name, and then click on the yellow button.
Yes, you can request a refund within 30 days, if the World eSIM wasn’t installed or if the World SIM wasn’t dispatched yet. If your mobile is locked, consider using another mobile as a Wi-Fi hotspot for your travels. If you still want to cancel your order, click on 'Cancel my order', enter your order ID (from the email you received from worldmobile), and click on the yellow button. You’ll receive a refund to the same payment method you used for your order.
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