Support
Why Order the worldmobile eSIM?
Transform your mobile into a global connectivity hub for 5 years of seamless travel. Enjoy unlimited high-speed data and voice calls worldwide, ensuring uninterrupted connectivity on layovers, single-country trips, or multi-country adventures throughout the next 5 years.
How to Use worldmobile eSIM?
Order now to receive your worldmobile eSIM via email. Install it once in just a few minutes and enjoy seamless connectivity across 120 destinations for 5 years. Before each trip, simply turn on your eSIM to receive an SMS with your balance and a top-up link for 3, 7, 15, or 30 days of unlimited high-speed data during your travels.
Where Can I Use the eSIM?
Enjoy high-speed data and voice calls in 120 destinations, including France, USA, Italy, Mexico, Australia, UK, and more. Visit our ‘Destinations page‘ for the full list.
Can I Use It in Multiple Destinations?
Yes, it connects automatically to 250 networks in 120 destinations over 5 years, perfect for single-country trips, multiple countries, or connecting flights.
Which Destinations Offer Unlimited Data?
Unlimited data is available worldwide in 80 major destinations. Other destinations offer 1GB for 3 days, 2GB for 7 days, 3GB for 15 days, and 4GB for 30 days. Visit our ‘Destinations page‘ for the full list.
Can I Test the eSIM Before Traveling?
Yes, we offer a 200MB free trial in your home country to ensure the eSIM works properly on your device before your trip.
Which Languages Do You Support?
We support 32 major languages, such as English, Deutsch, Español, Français, 中文, Pусский, 日本語, Italiano, Türkçe, Português, 한국어, Nederlands, and more.
Can I Use WhatsApp While Abroad?
Yes, you can use WhatsApp with your home number while using the worldmobile eSIM.
Why Are Voice Calls Important Abroad?
Voice calls are crucial for contacting essential services like hotels, restaurants, and clinics that may not be available via WhatsApp.
Do I Get a Phone Number?
Yes, you’ll receive a +44 number via SMS at no cost. This number lets you make and receive calls and SMS. Dial any number, and you’ll receive an SMS with your +44 number, valid for 30 days.
Can I Make and Receive Calls?
Yes, the eSIM provides a +44 number with 20 minutes for international, local, and incoming calls, valid for 5 years.
Can I Send and Receive SMS?
You can receive SMS to your +44 number, but sending SMS is not supported.
Can I Use My Mobile Abroad?
Yes, if your phone is SIM-unlocked and supports global frequencies. Check frequency compatibility for destinations like the USA, Canada, China, Japan, India, and Argentina.
Can I Use It with a Tablet or as a Hotspot?
Yes, it works with eSIM-compatible tablets and can be used as a Wi-Fi hotspot.
Why Avoid Public Wi-Fi?
Public Wi-Fi is unsecured. The worldmobile eSIM offers safe, reliable connectivity via secure cellular networks.
Which devices support eSIM?
Most recent smartphones support eSIM, including iPhone 11-16 and Samsung S20-S24 models.
How Can I Check if My Phone Supports eSIM?
Go to Settings > Use the Search bar and type ‘eSIM‘. If ‘eSIM‘ appears and you can select it to Add eSIM, your device supports eSIM.
How Can I Order the worldmobile eSIM?
Visit worldmobile.com and click the ‘Get Unlimited eSIM’ button.
When Should I Install My worldmobile eSIM?
Install it as soon as you receive the QR code via email. Your data plan will activate automatically when you land abroad.
How Can I Install the worldmobile eSIM?
After ordering, you’ll receive an email with your eSIM as a downloadable QR code.
iPhone: Go to Settings > Cellular (or Mobile Data) > Add Cellular Plan or Add eSIM
Samsung: Go to Settings > Connections > SIM Manager > Add Mobile Plan or Add eSIM
Simply scan the QR code and follow the prompts.
How Can I Find the eSIM After Installation?
iPhone: Settings > Cellular (or Mobile Data) > eSIM (below “Primary”) > Tap the last row, enter “worldmobile”, and tap Done.
Samsung: Settings > Connections > SIM Manager > eSIM worldmobile.
How Can I Check If My Phone Is Unlocked?
iPhone: Settings > General > About > Carrier Lock > No SIM restrictions
Samsung: Settings > Connections > Mobile networks > Network operators
If the option appears, your device is unlocked.
What if I Can’t Install the eSIM?
If your phone doesn’t support eSIM, forward the QR code to a friend or family member. If it’s locked, contact your carrier to unlock it, or use an unlocked device as a Wi-Fi hotspot.
Can I Reinstall the worldmobile eSIM?
No, the eSIM can only be installed on one device. If your phone is lost, you’ll need to order a new eSIM, as the plan and top-up are non-transferable.
How Can I Make a Top-up?
Simply Turn on your eSIM and you’ll receive an SMS with a link to check balance and top-up if needed. The Top-up options are to add Data for 3, 7, 15, or 30-days and/or to add Calls for 40 or 80 minutes.
Which Data Plan Should I Choose?
Your data plan activates automatically upon landing. Choose from 3-day, 7-day, 15-day, or 30-day plan based on your trip duration. For a 5-day trip, the 7-day plan is ideal, providing flexibility in case of flight changes.
Can I Use the Data Plan at Home?
No, the data plan (3, 7, 15, or 30 days) activates only when you land abroad and cannot be used in your home country.
What Should I Do for My Next Trip?
Turn on your eSIM, and you’ll receive an SMS with a link to check your balance and top-up. Simply top up your eSIM with a 3-day, 7-day, 15-day, or 30-day data plan. Your eSIM and call minutes remain valid for 5 years.
How Can I Top Up Call Minutes?
Each data plan (except the 3-day plan) includes 20 minutes of calls. To add more minutes, turn on your eSIM and receive an SMS with a link to top up: 40 minutes for $10 or 80 minutes for $20. Call minutes are valid for 5 years and can be used across multiple trips.
What Does "Valid for 5 Years" Mean?
The worldmobile eSIM and 20 call minutes are valid for 5 years across multiple trips. Most other eSIMs last only 30 days.
What Are the Supported Destinations?
Visit the Destinations page to see all 120 supported destinations of the worldmobile eSIM.
Can I Use the worldmobile eSIM at Home?
Yes, the eSIM auto-connects to 250 networks in 120 destinations. Use the 200MB free trial to test it at home, make international calls with your call minutes, and browse the internet (20 call minutes = 500MB of data).
Can I Exceed My Balance?
No, you cannot exceed your balance, unlike roaming with your home carrier, which can lead to high charges.
Can I Get a Refund for Unused Balance?
No, but the eSIM is valid for 5 years, so you can use it on future trips.
Can I Transfer My Balance to a New eSIM?
No, balances cannot be transferred between eSIMs.
What If I Lose My eSIM?
You will need to purchase a new one.
Are There Any Recurring Fees?
No, the eSIM is a one-time payment: $9.90 USD for 3 days, $19.90 USD for 7 days, $29.90 USD for 15 days or $39.90 USD for 30 days. The plans for 7, 15 and 30 days include 20 call minutes, valid for 5 years, alongside your selected unlimited high-speed data plan, available worldwide.
Why Is My Purchase Risk-Free?
If you can’t install the worldmobile eSIM, you’ll receive a full refund. Simply enter the eSIM number in the ‘Cancel my eSIM‘ form within 30 days of purchase.
Are My Payments Secure?
Yes, all payments are 100% secure with SSL encryption and PCI compliance.
Which Payment Method Can I Use?
You can pay with major credit cards, debit cards, and PayPal.
What If My Payment Didn’t Go Through?
Try again or use a different payment method.
Can I Get a Payment Receipt?
Yes, click ‘Generate Receipt‘, enter your order ID and name, then click ‘Submit.’
Can I Cancel and Get a Refund?
Yes, request a refund within 30 days if the eSIM hasn’t been installed. If your device is locked, try using another device as a Wi-Fi hotspot. To cancel, click ‘Cancel My Order’, enter your eSIM ID (found in the email you received along with the eSIM QR code), and receive a refund to your payment method.
What Should I Do Before Traveling Abroad?
Simply activate your worldmobile eSIM, and you’ll receive an SMS with your balance and top-up options. If a top-up is needed, choose your preferred travel duration (3, 7, 15, or 30 days) to enjoy unlimited high-speed data from the moment you land.
What to Do Upon Landing Abroad?
- Turn ON your worldmobile eSIM and turn OFF your home SIM to avoid roaming charges.
- Activate Data Roaming:
- iPhone: Go to Settings > Cellular (or Mobile Data) > eSIM / Cellular Data Options.
- Samsung: Go to Settings > Connections > Mobile Networks.
- Android: Go to Settings > Search for ‘Roaming’ > Select ‘Always’.
By following these simple steps, you’ll be ready to enjoy unlimited high-speed data without any hassle.
How Can I Make Calls While Abroad?
To make a call, dial from your contacts or manually enter the number using the format:
+ Country Code – Area Code (without 0) – Phone Number
If you receive a callback, simply answer to connect.
How Can I Receive an SMS While Abroad?
You can receive SMS messages on the +44 number linked to your worldmobile eSIM. To obtain your +44 number, simply dial any number, and it will be sent to you via SMS. Receiving SMS worldwide is completely free of charge.
How Can I Receive an SMS to My Mobile Number?
Receiving SMS worldwide is free of charge. To receive an SMS, simply turn off your worldmobile eSIM and turn on your home SIM for a couple of minutes. Once you’ve received the SMS, switch back to your worldmobile eSIM.
How to Resolve Any Issue?
- Restart your mobile device.
- Turn on your eSIM and you’ll receive an SMS with a link to check your balance and top-up.
- Ensure your eSIM is ON and your home SIM is OFF.
What to Do If My Mobile Is Locked?
Contact your mobile carrier to obtain an unlock code, or alternatively, use another phone as a Wi-Fi hotspot.
How to Resolve Calling Issues?
Dial: *126* Country Code – Area (without 0) – Phone Number, and answer the callback.
How to Resolve Network Reception Issues?
Manually select a different network until you’re connected:
iPhone: Go to Settings > Cellular (or Mobile Data) > eSIM > Network Selection > Turn off Auto.
Samsung: Go to Settings > Connections > Mobile Networks > Network Operators > eSIM > Turn off Auto.
Android: Go to Settings > SIM Cards & Mobile Networks > eSIM > Mobile Networks > Turn off Auto.
How to Resolve Internet Connectivity Issues?
Ensure Data Roaming is ON and restart your phone.
If this doesn’t help, manually select a different network until you are connected (refer to the guidance in the previous question). If the issue persists, set up the APN:
iPhone: Go to Settings > Cellular (or Mobile Data) > eSIM > Cellular Data Network > APN: mobiledata (delete “internet”).
Android: Go to Settings > Search ‘Access Point Names’ > eSIM > Add New APN (+) > Name: worldmobile & APN: mobiledata > Save & Select.
Yes, the eSIM provides a +44 number with 20 minutes for international, local, and incoming calls, valid for 5 years.
You can receive SMS to the +44 number of the eSIM, but there is no possibility to send SMS.
Yes, since our eSIM works globally, we offer a 200MB free trial in your home country to ensure it works properly on your mobile, giving you peace of mind for your upcoming trip.
Yes, it automatically connects you to 250 networks in 120 destinations over 5 years, making it ideal for all your upcoming trips, whether to a single country, multiple countries, or trips with connecting flights.
Yes, it works with eSIM-compatible tablets and can be used as a Wi-Fi hotspot for other devices.
Yes, if your phone is SIM-unlocked and supports global frequencies. Check specific frequency support while traveling to the USA, Canada, China, Japan, India, and Argentina.
Yes, you can continue using WhatsApp with your home number when using the worldmobile eSIM.
Yes, dial any number, such as +120, to check your balance and receive a +44 number via SMS at no cost. This number allows you to make and receive calls, as well as receive incoming SMS. It is valid for 30 days before being replaced with a new number.
You can enjoy unlimited data and voice calls worldwide, including in France, Spain, the USA, Italy, Turkey, Mexico, Thailand, Germany, China, the UK, Japan, Greece, Malaysia, Canada, Switzerland, Australia, and more. Visit our Destinations page for the full list.
You can enjoy unlimited data and voice calls worldwide, including in France, Spain, the USA, Italy, Turkey, Mexico, Thailand, Germany, China, the UK, Japan, Greece, Malaysia, Canada, Switzerland, Australia, and more. Visit our Destinations page for the full list.
English, Deutsch, Español, Français, 中文, Pусский, 日本語, Italian, Turkish, Português, Korean, Dutch.
Voice calls are essential when traveling abroad for contacting with hotels, restaurants, clinics, and other important services that may not be reachable via WhatsApp.
Public Wi-Fi is insecure. The worldmobile eSIM ensures safe, reliable connectivity using secure cellular networks.
Unlike other eSIMs, it offers global coverage in 120 destinations with a 5-year validity, providing voice calls and unlimited high-speed data worldwide
Travel freely with the world’s 1st Global eSIM with Unlimited Data, offering local rates for high-speed 4G/5G data and voice calls in 120 destinations. Install it once and enjoy 5 years of unlimited data and voice calls, giving you peace of mind and significant savings on all your trips.
No, the eSIM can be installed on one device only. If your phone is lost, you must order a new eSIM, as the plan and top-up are non-transferable.
iPhone: Settings > General > About > Carrier Lock > No SIM restrictions
Samsung: Settings > Connections > Mobile networks > Network operators
If the option appears, your device is unlocked.
iPhone: Go to Settings > Cellular / Mobile Service > Add Cellular Plan or Add eSIM
Samsung: Go to Settings > Connections > SIM manager > Add mobile plan or Add eSIM
Other devices: In Settings > Search for “eSIM”
If the option appears, your device supports eSIM.
iPhone: Settings > Cellular > eSIM (below “Primary”) > Tap the last row, enter “worldmobile,” and tap Done.
Samsung: Settings > Connections > SIM manager > eSIM worldmobile
After ordering, check your email for the QR code.
iPhone: Go to Settings > Cellular > Add Cellular Plan or Add eSIM
Samsung: Go to Settings > Connections > SIM Manager > Add Mobile Plan or Add eSIM
Scan the QR code and follow the prompts.
Visit the worldmobile.com website and and click the ‘Get eSIM’ button.
If your phone doesn’t support eSIM, forward the QR code to a friend or family member. If your phone is locked, contact your carrier to unlock it or use an unlocked device as a Wi-Fi hotspot.
You can install it immediately after receiving the QR code via email. However, your data plan for 7, 15, or 30 days will only activate automatically when you land abroad.
Most recent smartphones support eSIM, including iPhone models 11 through 16 and Samsung models S20 through S24.
No, exceeding your balance isn’t possible, unlike roaming with your home carrier, which can result in high charges.
No, but since the eSIM is valid for 5 years, you can use it on future trips.
No, balances cannot be transferred between eSIMs.
No, your selected data plan (7, 15, or 30 days) will only activate when you land abroad and cannot be used in your home country.
Yes, the Global eSIM auto-connects to 250 networks in 120 destinations. You can use the 200MB free trial to test it before traveling, make international calls from home using your call minutes, and browse the internet (20 call minutes equals 500MB of data).
You can check your balance anytime by dialing +120 from your World Mobile eSIM or by visiting worldmobile.com/top-up/.
You receive 20 call minutes each time you choose a data plan. After purchasing a data plan, you can dial +120 from your worldmobile eSIM to top up additional call minutes: 40 minutes for $10. The call minutes are valid for 5 years, allowing you to use them across multiple trips.
You can find all the 120 supported destinations of the World Mobile eSIM on the Destinations page.
You can use the Global eSIM and the 20 call minutes for 5 years on multiple trips. Most other eSIMs only last 30 days.
You will need to purchase a new one.
For your next trip, you’ll only need to top up your eSIM with a data plan for 7, 15, or 30 days, while the Global eSIM and call minutes will remain valid for 5 years.
Your data plan activates automatically upon landing. Choose from a 7-day, 15-day, or 30-day plan. For a 12-day trip, the 15-day plan ensures coverage even with potential flight changes or delays.
Yes, all payments are 100% secure with SSL encryption and PCI compliance.
No, you will receive the Global eSIM via email, which includes 20 call minutes valid for 5 years, along with your chosen unlimited high-speed data plan worldwide, all for a one-time payment of $19.90 USD for 7 days, $29.90 USD for 15 days, or $39.90 USD for 30 days.
Yes, you can request a refund within 30 days if the eSIM hasn’t been installed. If your device is locked, try using another device as a Wi-Fi hotspot. To cancel, click ‘Cancel My Order,’ enter your order ID, and you’ll get a refund to the same payment method.
Yes, click ‘Generate Receipt‘, enter your order ID and name, then click ‘Submit.’
Try again or use a different payment method.
You can pay with major credit cards, debit cards, and PayPal.
You will receive a full refund if you are unable to install the worldmobile eSIM for any reason. Simply fill out the ‘Cancel my order‘ form within 30 days, using your Order ID from the worldmobile confirmation email, to receive a full refund.
Dial from your contacts or use + Country code – Area code (No 0) – Tel. (answer the callback if received).
Receiving SMS worldwide is free of charge. Turn OFF your World Mobile eSIM and turn ON your home SIM for 1-2 minutes to receive the SMS, then switch back.
SMS can be received on the +44 number of the World Mobile eSIM, and receiving SMS worldwide is free of charge.
- Balance & Top-up: +120
- eSIM numbers: +170
- Support: +180
Visit worldmobile.com/top-up or dial +120 from your worldmobile eSIM to check Balance & Top-up.
Turn ON your World Mobile eSIM and turn OFF your home SIM.
Activate Data Roaming:
iPhone: Go to Settings > Cellular > eSIM / Cellular Data Options
Samsung: Go to Settings > Connections > Mobile Networks
Android: Go to Settings > Search for ‘Roaming’ > Select ‘Always’
- Restart your mobile device.
- Dial +120 from your worldmobile eSIM to check your balance and top-up, if needed.
- Ensure your eSIM is ON and your home SIM is OFF.
Dial: *126* Country code – Area code (No 0) – Tel # (answer the callback).
Ensure Data Roaming is ON and restart your phone.
If this doesn’t help, manually select a different network until you are connected (refer to the guidance in the previous question).
If the issue persists, set up the APN:
iPhone: Go to Settings > Cellular > eSIM > Cellular Data Network > APN: mobiledata (delete “internet”).
Android: Go to Settings > Search ‘Access Point Names’ > eSIM > Add New APN (+) > Name: worldmobile & APN: mobiledata > Save & Select.
Manually select a different network until connected:
iPhone: Go to Settings > Cellular > eSIM > Network Selection > Turn off Auto
Samsung: Go to Settings > Connections > Mobile Networks > Network Operators > eSIM > Turn off Auto
Android: Go to Settings > SIM cards & Mobile Networks > eSIM > Mobile Networks > Turn off Auto
Contact your mobile carrier for an unlock code or use another phone as a Wi-Fi hotspot.
