Support
Why Order the worldmobile eSIM?
Travel freely with the world’s 1st Global eSIM with Unlimited Data, offering local rates for high-speed 4G/5G data and voice calls in 120 destinations. Install it once and enjoy 5 years of unlimited data and voice calls, giving you peace of mind and significant savings on all your trips.
Where Can I Use the eSIM?
You can enjoy unlimited data and voice calls worldwide, including in France, Spain, the USA, Italy, Turkey, Mexico, Thailand, Germany, China, the UK, Japan, Greece, Malaysia, Canada, Switzerland, Australia, and more. Visit our Destinations page for the full list.
Which Destinations Offer Unlimited Data?
Unlimited data is available in 80 major destinations worldwide, while the remaining 40 destinations provide 2GB for 7 days, 4GB for 15 days, and 6GB for 30 days. Visit our Destinations page for the full list.
Can I Use It in Multiple Destinations?
Yes, it automatically connects you to 250 networks in 120 destinations over 5 years, making it ideal for all your upcoming trips, whether to a single country, multiple countries, or trips with connecting flights.
Why Is the worldmobile eSIM Unique?
Unlike other eSIMs, it offers global coverage in 120 destinations with a 5-year validity, providing voice calls and unlimited high-speed data worldwide.
Can I Test the eSIM Before Traveling?
Yes, since our eSIM works globally, we offer a 200MB free trial in your home country to ensure it works properly on your mobile, giving you peace of mind for your upcoming trip.
Which Languages Do You Support?
English, Deutsch, Español, Français, 中文, Pусский, 日本語, Italian, Turkish, Português, Korean, Dutch.
Can I Use WhatsApp While Abroad?
Yes, you can continue using WhatsApp with your home number when using the worldmobile eSIM.
Why Are Voice Calls Important Abroad?
Voice calls are essential when traveling abroad for contacting with hotels, restaurants, clinics, and other important services that may not be reachable via WhatsApp.
Do I Get a Phone Number?
Yes, dial any number, such as +120, to check your balance and receive a +44 number via SMS at no cost. This number allows you to make and receive calls, as well as receive incoming SMS. It is valid for 30 days before being replaced with a new number.
Can I Make and Receive Calls?
Yes, the eSIM provides a +44 number with 20 minutes for international, local, and incoming calls, valid for 5 years.
Can I Send and Receive SMS?
You can receive SMS to the +44 number of the eSIM, but there is no possibility to send SMS.
Can I Use My Mobile Abroad?
Yes, if your phone is SIM-unlocked and supports global frequencies. Check specific frequency support while traveling to the USA, Canada, China, Japan, India, and Argentina.
Can I Use It with a Tablet or Hotspot?
Yes, it works with eSIM-compatible tablets and can be used as a Wi-Fi hotspot for other devices.
Why Avoid Public Wi-Fi?
Public Wi-Fi is insecure. The worldmobile eSIM ensures safe, reliable connectivity using secure cellular networks.
Which devices support eSIM?
Most recent smartphones support eSIM, including iPhone models 11 through 16 and Samsung models S20 through S24.
How Can I Check if My Phone Supports eSIM?
iPhone: Go to Settings > Cellular / Mobile Service > Add Cellular Plan or Add eSIM
Samsung: Go to Settings > Connections > SIM manager > Add mobile plan or Add eSIM
Other devices: In Settings > Search for “eSIM”
If the option appears, your device supports eSIM.
How Can I Order the worldmobile eSIM?
Visit the worldmobile.com website and and click the ‘Get eSIM’ button.
When Should I Install My worldmobile eSIM?
You can install it immediately after receiving the QR code via email. However, your data plan for 7, 15, or 30 days will only activate automatically when you land abroad.
How Can I Install the worldmobile eSIM?
After ordering, check your email for the QR code.
iPhone: Go to Settings > Cellular > Add Cellular Plan or Add eSIM
Samsung: Go to Settings > Connections > SIM Manager > Add Mobile Plan or Add eSIM
Scan the QR code and follow the prompts.
How Can I Find the eSIM After Installation?
iPhone: Settings > Cellular > eSIM (below “Primary”) > Tap the last row, enter “worldmobile,” and tap Done.
Samsung: Settings > Connections > SIM manager > eSIM worldmobile
How Can I Check If My Phone Is Unlocked?
iPhone: Settings > General > About > Carrier Lock > No SIM restrictions
Samsung: Settings > Connections > Mobile networks > Network operators
If the option appears, your device is unlocked.
What if I Can’t Install the eSIM?
If your phone doesn’t support eSIM, forward the QR code to a friend or family member. If your phone is locked, contact your carrier to unlock it or use an unlocked device as a Wi-Fi hotspot.
Can I Reinstall the worldmobile eSIM?
No, the eSIM can be installed on one device only. If your phone is lost, you must order a new eSIM, as the plan and top-up are non-transferable.
How Can I Check My Balance?
You can check your balance anytime by dialing +120 from your World Mobile eSIM or by visiting worldmobile.com/top-up/.
Which Data Plan Should I Choose?
Your data plan activates automatically upon landing. Choose from a 7-day, 15-day, or 30-day plan. For a 12-day trip, the 15-day plan ensures coverage even with potential flight changes or delays.
Can I Use the Data Plan at Home?
No, your selected data plan (7, 15, or 30 days) will only activate when you land abroad and cannot be used in your home country.
What Should I Do for My Next Trip?
For your next trip, you’ll only need to top up your eSIM with a data plan for 7, 15, or 30 days, while the Global eSIM and call minutes will remain valid for 5 years.
How Can I Top Up Call Minutes?
You receive 20 call minutes each time you choose a data plan. After purchasing a data plan, you can dial +120 from your worldmobile eSIM to top up additional call minutes: 40 minutes for $10. The call minutes are valid for 5 years, allowing you to use them across multiple trips.
What Does "Valid for 5 Years" Mean?
You can use the Global eSIM and the 20 call minutes for 5 years on multiple trips. Most other eSIMs only last 30 days.
What Are the Supported Destinations?
You can find all the 120 supported destinations of the World Mobile eSIM on the Destinations page.
Can I Use the Global eSIM at Home?
Yes, the Global eSIM auto-connects to 250 networks in 120 destinations. You can use the 200MB free trial to test it before traveling, make international calls from home using your call minutes, and browse the internet (20 call minutes equals 500MB of data).
Can I Exceed My Balance?
No, exceeding your balance isn’t possible, unlike roaming with your home carrier, which can result in high charges.
Can I Get a Refund for Unused Balance?
No, but since the eSIM is valid for 5 years, you can use it on future trips.
Can I Transfer My Balance to a New eSIM?
No, balances cannot be transferred between eSIMs.
What If I Lose My eSIM?
You will need to purchase a new one.
Are There Any Recurring Fees?
No, you will receive the Global eSIM via email, which includes 20 call minutes valid for 5 years, along with your chosen unlimited high-speed data plan worldwide, all for a one-time payment of $19.90 USD for 7 days, $29.90 USD for 15 days, or $39.90 USD for 30 days.
Why Is My Purchase Risk-Free?
You will receive a full refund if you are unable to install the worldmobile eSIM for any reason. Simply fill out the ‘Cancel my order‘ form within 30 days, using your Order ID from the worldmobile confirmation email, to receive a full refund.
Are My Payments Secure?
Yes, all payments are 100% secure with SSL encryption and PCI compliance.
Which Payment Method Can I Use?
You can pay with major credit cards, debit cards, and PayPal.
What If My Payment Didn’t Go Through?
Try again or use a different payment method.
Can I Get a Payment Receipt?
Yes, click ‘Generate Receipt‘, enter your order ID and name, then click ‘Submit.’
Can I Cancel and Get a Refund?
Yes, you can request a refund within 30 days if the eSIM hasn’t been installed. If your device is locked, try using another device as a Wi-Fi hotspot. To cancel, click ‘Cancel My Order,’ enter your order ID, and you’ll get a refund to the same payment method.
What Should I Do Before Traveling Abroad?
Visit worldmobile.com/top-up or dial +120 from your worldmobile eSIM to check Balance & Top-up.
What Should I Do When Landing Abroad?
Turn ON your World Mobile eSIM and turn OFF your home SIM.
Activate Data Roaming:
iPhone: Go to Settings > Cellular > eSIM / Cellular Data Options
Samsung: Go to Settings > Connections > Mobile Networks
Android: Go to Settings > Search for ‘Roaming’ > Select ‘Always’
What Are the Free Dial Services?
- Balance & Top-up: +120
- eSIM numbers: +170
- Support: +180
How Can I Call from Abroad?
Dial from your contacts or use + Country code – Area code (No 0) – Tel. (answer the callback if received).
How Can I Receive an SMS While Abroad?
SMS can be received on the +44 number of the World Mobile eSIM, and receiving SMS worldwide is free of charge.
How Can I Receive an SMS to My Mobile Number?
Receiving SMS worldwide is free of charge. Turn OFF your World Mobile eSIM and turn ON your home SIM for 1-2 minutes to receive the SMS, then switch back.
How to Resolve Any Issue?
- Restart your mobile device.
- Dial +120 from your worldmobile eSIM to check your balance and top-up, if needed.
- Ensure your eSIM is ON and your home SIM is OFF.
What to Do If My Mobile Is Locked?
Contact your mobile carrier for an unlock code or use another phone as a Wi-Fi hotspot.
How to Resolve Calling Issues?
Dial: *126* Country code – Area code (No 0) – Tel # (answer the callback).
How to Resolve Network Reception Issues?
Manually select a different network until connected:
iPhone: Go to Settings > Cellular > eSIM > Network Selection > Turn off Auto
Samsung: Go to Settings > Connections > Mobile Networks > Network Operators > eSIM > Turn off Auto
Android: Go to Settings > SIM cards & Mobile Networks > eSIM > Mobile Networks > Turn off Auto
How to Resolve Internet Connectivity Issues?
iPhone: Go to Settings > Cellular > eSIM > Cellular Data Network > APN: mobiledata (delete “internet”).
