Support
Why Order the worldmobile eSIM?
Transform your mobile into a global connectivity hub for 5 years of seamless travel. Enjoy unlimited high-speed data and voice calls worldwide, ensuring uninterrupted connectivity on layovers, single-country trips, or multi-country adventures throughout the next 5 years.
How to Use worldmobile eSIM?
Order now to receive your worldmobile eSIM via email. Install it once in just a few minutes and enjoy seamless connectivity across 120 destinations for 5 years. Before each trip, simply turn on your eSIM to receive an SMS with your balance and a top-up link for 3, 7, 15, or 30 days of unlimited high-speed data during your travels.
Where Can I Use the eSIM?
Enjoy high-speed data and voice calls in 120 destinations, including France, USA, Italy, Mexico, Australia, UK, and more. Visit our ‘Destinations page‘ for the full list.
Can I Use It in Multiple Destinations?
Yes, it connects automatically to 250 networks in 120 destinations over 5 years, perfect for single-country trips, multiple countries, or connecting flights.
Which Destinations Offer Unlimited Data?
Unlimited data is available worldwide in 80 major destinations. Other destinations offer 1GB for 3 days, 2GB for 7 days, 3GB for 15 days, and 4GB for 30 days. Visit our ‘Destinations page‘ for the full list.
Can I Test the eSIM Before Traveling?
Yes, we offer a 200MB free trial in your home country to ensure the eSIM works properly on your device before your trip.
Which Languages Do You Support?
We support 32 major languages, such as English, Deutsch, Español, Français, 中文, Pусский, 日本語, Italiano, Türkçe, Português, 한국어, Nederlands, and more.
Can I Use WhatsApp While Abroad?
Yes, you can use WhatsApp with your home number while using the worldmobile eSIM.
Why Are Voice Calls Important Abroad?
Voice calls are crucial for contacting essential services like hotels, restaurants, and clinics that may not be available via WhatsApp.
Do I Get a Phone Number?
Yes, you’ll receive a +44 number via SMS at no cost. This number lets you make and receive calls and SMS. Dial any number, and you’ll receive an SMS with your +44 number, valid for 30 days.
Can I Make and Receive Calls?
Yes, the eSIM provides a +44 number with 20 minutes for international, local, and incoming calls, valid for 5 years.
Can I Send and Receive SMS?
You can receive SMS to your +44 number, but sending SMS is not supported.
Can I Use My Mobile Abroad?
Yes, if your phone is SIM-unlocked and supports global frequencies. Check frequency compatibility for destinations like the USA, Canada, China, Japan, India, and Argentina.
Can I Use It with a Tablet or as a Hotspot?
Yes, it works with eSIM-compatible tablets and can be used as a Wi-Fi hotspot.
Why Avoid Public Wi-Fi?
Public Wi-Fi is unsecured. The worldmobile eSIM offers safe, reliable connectivity via secure cellular networks.
Which devices support eSIM?
Most recent smartphones support eSIM, including iPhone 11-16 and Samsung S20-S24 models.
How Can I Check if My Phone Supports eSIM?
Go to Settings > Use the Search bar and type ‘eSIM‘. If ‘eSIM‘ appears and you can select it to Add eSIM, your device supports eSIM.
How Can I Order the worldmobile eSIM?
Visit worldmobile.com and click the ‘Get Unlimited eSIM’ button.
When Should I Install My worldmobile eSIM?
Install it as soon as you receive the QR code via email. Your data plan will activate automatically when you land abroad.
How Can I Install the worldmobile eSIM?
After ordering, you’ll receive an email with your eSIM as a downloadable QR code.
iPhone: Go to Settings > Cellular (or Mobile Data) > Add Cellular Plan or Add eSIM
Samsung: Go to Settings > Connections > SIM Manager > Add Mobile Plan or Add eSIM
Simply scan the QR code and follow the prompts.
How Can I Find the eSIM After Installation?
iPhone: Settings > Cellular (or Mobile Data) > eSIM (below “Primary”) > Tap the last row, enter “worldmobile”, and tap Done.
Samsung: Settings > Connections > SIM Manager > eSIM worldmobile.
How Can I Check If My Phone Is Unlocked?
iPhone: Settings > General > About > Carrier Lock > No SIM restrictions
Samsung: Settings > Connections > Mobile networks > Network operators
If the option appears, your device is unlocked.
What if I Can’t Install the eSIM?
If your phone doesn’t support eSIM, forward the QR code to a friend or family member. If it’s locked, contact your carrier to unlock it, or use an unlocked device as a Wi-Fi hotspot.
Can I Reinstall the worldmobile eSIM?
No, the eSIM can only be installed on one device. If your phone is lost, you’ll need to order a new eSIM, as the plan and top-up are non-transferable.
How Can I Make a Top-up?
Simply Turn on your eSIM and you’ll receive an SMS with a link to check balance and top-up if needed. The Top-up options are to add Data for 3, 7, 15, or 30-days and/or to add Calls for 40 or 80 minutes.
Which Data Plan Should I Choose?
Your data plan activates automatically upon landing. Choose from 3-day, 7-day, 15-day, or 30-day plan based on your trip duration. For a 5-day trip, the 7-day plan is ideal, providing flexibility in case of flight changes.
Can I Use the Data Plan at Home?
No, the data plan (3, 7, 15, or 30 days) activates only when you land abroad and cannot be used in your home country.
What Should I Do for My Next Trip?
Turn on your eSIM, and you’ll receive an SMS with a link to check your balance and top-up. Simply top up your eSIM with a 3-day, 7-day, 15-day, or 30-day data plan. Your eSIM and call minutes remain valid for 5 years.
How Can I Top Up Call Minutes?
Each data plan (except the 3-day plan) includes 20 minutes of calls. To add more minutes, turn on your eSIM and receive an SMS with a link to top up: 40 minutes for $10 or 80 minutes for $20. Call minutes are valid for 5 years and can be used across multiple trips.
What Does "Valid for 5 Years" Mean?
The worldmobile eSIM and 20 call minutes are valid for 5 years across multiple trips. Most other eSIMs last only 30 days.
What Are the Supported Destinations?
Visit the Destinations page to see all 120 supported destinations of the worldmobile eSIM.
Can I Use the worldmobile eSIM at Home?
Yes, the eSIM auto-connects to 250 networks in 120 destinations. Use the 200MB free trial to test it at home, make international calls with your call minutes, and browse the internet (20 call minutes = 500MB of data).
Can I Exceed My Balance?
No, you cannot exceed your balance, unlike roaming with your home carrier, which can lead to high charges.
Can I Get a Refund for Unused Balance?
No, but the eSIM is valid for 5 years, so you can use it on future trips.
Can I Transfer My Balance to a New eSIM?
No, balances cannot be transferred between eSIMs.
What If I Lose My eSIM?
You will need to purchase a new one.
Are There Any Recurring Fees?
No, the eSIM is a one-time payment: $9.90 USD for 3 days, $19.90 USD for 7 days, $29.90 USD for 15 days or $39.90 USD for 30 days. The plans for 7, 15 and 30 days include 20 call minutes, valid for 5 years, alongside your selected unlimited high-speed data plan, available worldwide.
Why Is My Purchase Risk-Free?
If you can’t install the worldmobile eSIM, you’ll receive a full refund. Simply enter the eSIM number in the ‘Cancel my eSIM‘ form within 30 days of purchase.
Are My Payments Secure?
Yes, all payments are 100% secure with SSL encryption and PCI compliance.
Which Payment Method Can I Use?
You can pay with major credit cards, debit cards, and PayPal.
What If My Payment Didn’t Go Through?
Try again or use a different payment method.
Can I Get a Payment Receipt?
Yes, click ‘Generate Receipt‘, enter your order ID and name, then click ‘Submit.’
Can I Cancel and Get a Refund?
Yes, request a refund within 30 days if the eSIM hasn’t been installed. If your device is locked, try using another device as a Wi-Fi hotspot. To cancel, click ‘Cancel My Order’, enter your eSIM ID (found in the email you received along with the eSIM QR code), and receive a refund to your payment method.
What Should I Do Before Traveling Abroad?
Simply activate your worldmobile eSIM, and you’ll receive an SMS with your balance and top-up options. If a top-up is needed, choose your preferred travel duration (3, 7, 15, or 30 days) to enjoy unlimited high-speed data from the moment you land.
What to Do Upon Landing Abroad?
- Turn ON your worldmobile eSIM and turn OFF your home SIM to avoid roaming charges.
- Activate Data Roaming:
- iPhone: Go to Settings > Cellular (or Mobile Data) > eSIM / Cellular Data Options.
- Samsung: Go to Settings > Connections > Mobile Networks.
- Android: Go to Settings > Search for ‘Roaming’ > Select ‘Always’.
By following these simple steps, you’ll be ready to enjoy unlimited high-speed data without any hassle.
How Can I Make Calls While Abroad?
To make a call, dial from your contacts or manually enter the number using the format:
+ Country Code – Area Code (without 0) – Phone Number
If you receive a callback, simply answer to connect.
How Can I Receive an SMS While Abroad?
You can receive SMS messages on the +44 number linked to your worldmobile eSIM. To obtain your +44 number, simply dial any number, and it will be sent to you via SMS. Receiving SMS worldwide is completely free of charge.
How Can I Receive an SMS to My Mobile Number?
Receiving SMS worldwide is free of charge. To receive an SMS, simply turn off your worldmobile eSIM and turn on your home SIM for a couple of minutes. Once you’ve received the SMS, switch back to your worldmobile eSIM.
How to Resolve Any Issue?
- Restart your mobile device.
- Turn on your eSIM and you’ll receive an SMS with a link to check your balance and top-up.
- Ensure your eSIM is ON and your home SIM is OFF.
What to Do If My Mobile Is Locked?
Contact your mobile carrier to obtain an unlock code, or alternatively, use another phone as a Wi-Fi hotspot.
How to Resolve Calling Issues?
Dial: *126* Country Code – Area (without 0) – Phone Number, and answer the callback.
How to Resolve Network Reception Issues?
Manually select a different network until you’re connected:
iPhone: Go to Settings > Cellular (or Mobile Data) > eSIM > Network Selection > Turn off Auto.
Samsung: Go to Settings > Connections > Mobile Networks > Network Operators > eSIM > Turn off Auto.
Android: Go to Settings > SIM Cards & Mobile Networks > eSIM > Mobile Networks > Turn off Auto.
How to Resolve Internet Connectivity Issues?
Ensure Data Roaming is ON and restart your phone.
If this doesn’t help, manually select a different network until you are connected (refer to the guidance in the previous question). If the issue persists, set up the APN:
iPhone: Go to Settings > Cellular (or Mobile Data) > eSIM > Cellular Data Network > APN: mobiledata (delete “internet”).
Android: Go to Settings > Search ‘Access Point Names’ > eSIM > Add New APN (+) > Name: worldmobile & APN: mobiledata > Save & Select.
