User Guide
Before Traveling:
Visit https://my.worldmobile.com to check your Balance & Top-up.
Upon Landing Abroad:
- Turn on World Mobile eSIM and turn off your Home SIM.
iPhone: Settings > Cellular > eSIM (located below ‘Primary’)
Android: Setting > Connections > SIM manager > eSIM - Activate Data Roaming (Your WhatsApp will function normally).
iPhone: Settings > Cellular > eSIM >
Android: Settings > Connections > Mobile networks >
Free Dial Services:
Balance & Top-up: +120
eSIM numbers: +170
Support: +180
Calling Worldwide:
Dial from your contacts, or dial: + Country code – Area (No 0) – Tel.
*SMS can be received on the +44 number of the eSIM.
Troubleshooting:
- For Any Issue: Restart your mobile, ensure the World Mobile eSIM is turned on, and your Home SIM is off. Dial +120 to check your balance.
- Locked Phone: If a PIN or unlock code is requested, contact your mobile carrier to unlock it or use another phone as a Wi-Fi hotspot.
- Calling Issue: Dial: *126* Country code – Area (no 0) – Tel. # (answer the callback).
- Network Issue: Manually select another network until connected.
iPhone: Settings > Cellular > eSIM > Network Selection > Auto. off
Android: Settings > Connections > Mobile networks > Network operators > eSIM > Auto. Off - Internet Issues: Ensure Data Roaming is Active. If you still face issues, set up the APN:
iPhone: Settings > Cellular > eSIM > Cellular Data Network > APN: mobiledata
Android: Settings > Connections > Mobile networks > Access Point Name > eSIM > Add > Name: worldmobile & APN: mobiledata > Save & Select.
