User Guide
Before Traveling:
Visit https://worldmobile.com/top-up-page to check Balance & Top-up.
Upon Landing Abroad:
- Turn on the Global eSIM and turn off your Home SIM.
iPhone: Settings > Cellular > eSIM (located below ‘Primary’)
Samsung: Setting > Connections > SIM manager > eSIM - Activate Data Roaming (Your WhatsApp will function normally).
iPhone: Settings > Cellular > eSIM
Samsung: Settings > Connections > Mobile networks
Free Dial Services:
Balance & Top-up: +120
eSIM numbers: +170
Support: +180
Calling Worldwide:
Dial from your contacts, OR dial: + Country code – Area (No 0) – Tel.
*SMS can be received on the +44 number of the Global eSIM.
Troubleshooting:
- For Any Issue: Restart your mobile, ensure the Global eSIM is turned on, and your Home SIM is off, and dial: +120 to check your balance.
- Locked Phone: If a PIN or unlock code is requested, contact your mobile carrier to unlock it or use another phone as a Wi-Fi hotspot.
- Calling Issue: Dial: *126* Country code – Area (no 0) – Tel. # (answer the callback).
- Network Issue: Manually select another network until connected.
iPhone: Settings > Cellular > eSIM > Network Selection > Auto. off
Samsung: Settings > Connections > Mobile networks > Network operators > eSIM > Auto. Off - Internet Issues: Activate Data Roaming , perform point 4., Set APN:
iPhone: Settings > Cellular > eSIM > Cellular Data Network > APN: mobiledata
Samsung: Settings > Connections > Mobile networks > Access Point Name > eSIM > Add > Name: worldmobile & APN: mobiledata > Save & Select.
