Guia do Usuário

Before Traveling:

Visit https://my.worldmobile.com to Top-up manage.

Upon Landing Abroad:
  1. Turn on World eSIM and turn off your Home SIM.
    iPhone: Settings > Cellular > eSIM (located below 'Primary')
    Samsung: Setting > Connections > SIM manager > eSIM
  2. Activate Data Roaming (Your WhatsApp will function normally abroad).
    iPhone: Settings > Cellular > eSIM >
    Samsung: Settings > Connections > Mobile networks >
Free Dial Services:

Top-up & manage: +120

eSIM numbers: +170

Check balance: +140

Keep your number: +160

Support: +180

Calling Worldwide:

Dial from your contacts OR + Country code - Area (No 0) - Tel.
*SMS can be received on the +44 number of the World eSIM.

Troubleshooting:
  1. For Any Issue: Restart your mobile, ensure World eSIM is turned on and your Home SIM is turned off & dial +120 to check balance.
  2. Phone: If a PIN or unlock code is requested, contact your mobile carrier to unlock it or use another phone as a Wi-Fi hotspot.
  3. Calling Issue: Dial: *126* Country - Area (No 0) - Tel. # (answer callback).
  4. Network Issue: Manually select another network until connected.
    iPhone: Settings > Cellular > eSIM > Network Selection > Auto. off
    Samsung: Sett. > Conn. > Mobile net. > Network oper. > eSIM > Auto. off
  5. Internet Issue: Ensure Data roaming is ON. If not solved, set APN:
    iPhone: Settings > Cellular > eSIM > Cellular Data N. > APN: mobiledata
    Android: Settings > Connections > Mobile net. > Access Point Name > eSIM > Add > Name: worldmobile & APN: mobiledata > Save & Select.
#1 WORLD eSIM / SIM