Samsung

Install eSIM

Follow the instructions in the worldmobile email to install the eSIM on your Samsung using one of these two options:

Option 1: Take a screenshot of the QR code. Then go to Settings > Connections > SIM Manager > Add eSIM > Scan QR. Open the Gallery app and select the QR code screenshot.

Option 2: Go to Settings > Connections > SIM Manager > Add eSIM > Scan QR. Then, scan the QR code from another device or a printed copy.

After eSIM Instllation

Data roaming & Access Point Names

After receiving the SMS confirming that your worldmobile eSIM is installed, go to Settings > Connections > Mobile networks.

Turn ON Data roaming, then tap Access Point Names > eSIM, and ensure one row is selected.

At home & When Abroad

At Home:
Go to Settings > Connections > SIM manager, then turn OFF eSIM worldmobile.

Upon landing abroad:
Go to Settings > Connections > SIM manager, then turn ON eSIM worldmobile and turn OFF your Home SIM.

While Traveling

Upon landing abroad

Upon landing abroad, go to Settings > Connections > SIM manager. Turn ON eSIM worldmobile and turn OFF your Home SIM.

Go to Settings > Connections > Mobile networks. Ensure that Data roaming is turned ON and that one row under Access Point Names (APN) is selected.

On your return home

Go to Settings > Connections > SIM manager. Turn OFF eSIM worldmobile and turn ON your Home SIM.

Troubleshooting

How to resolve Internet connectivity issues?

The following steps will help you get connected. Please try to use data after each step before proceeding to the next one.

Step 1: Restart your phone

Go to Settings > Connections > SIM manager. Ensure that eSIM worldmobile is turned ON and Home SIM is turned OFF. Then, restart your phone.

If the issue persists, please proceed to the next step:

Step 2: Data roaming & Access Point Names

Go to Settings > Connections > Mobile networks. Ensure that Data roaming is turned ON. Then, tap Access Point Names > eSIM and select ‘mobiledata’ or the first row.

If the issue persists, please proceed to the next step:

Step 3: Select mobile network manually

Go to Settings > Connections > Mobile networks > Network operators. Turn OFF ‘Select automatically’ and manually select a network until you are connected.