These Terms & Conditions (“Retail Terms”) apply to the worldmobile Global Travel eSIM purchased from duty-free stores and other authorized retailers (“Retail eSIM”).

The Retail eSIM and related services are provided by worldmobile Limited (“worldmobile”, “we”, “us” or “our”).

By redeeming the eSIM Install Code, installing or using the Retail eSIM, you agree to these Retail Terms.

1. 24-Hour Data Included

Your Retail eSIM includes 24 consecutive hours of data in 120+ supported destinations:

• 80 Unlimited Data Destinations: Unlimited Data for 24 consecutive hours.
• 40 Limited Data Destinations: 1/3GB of data for 24 consecutive hours.

The 24-hour period starts automatically the first time your eSIM connects to a supported mobile network, whether at home or abroad. Once started, it cannot be paused, restarted, transferred or extended.

For the full benefit while travelling, we recommend installing your eSIM before departure but keeping it turned off until you are ready to use it abroad.

The Retail eSIM does not include World Mobile’s separate home Free Trial. Any connection to a supported mobile network before your trip will start the included 24-hour period.

2. Top Up Options

After setting up your Retail eSIM, you will receive your personal Top-Up link by SMS and/or email. You can also receive your Top-Up link by SMS at any time by turning ON your eSIM. Use this link to purchase additional data for your current or future trips.

Unlimited Data plans for 80 destinations:

3 Days – $9.90 | 7 Days – $19.90 | 14 Days – $29.90 | 21 Days – $39.90

Limited Data plans for 40 destinations:

3 Days – 1 GB | 7 Days – 2 GB | 14 Days – 3 GB | 21 Days – 4 GB

Plans, prices and data allowances may change from time to time. The plans, prices and data allowances displayed by worldmobile will apply.

Unless otherwise stated, a paid travel plan starts automatically when your eSIM first connects to a supported mobile network in an eligible destination outside your country of residence.

Once started, a paid plan runs continuously for its stated validity period and cannot be paused, restarted or extended.

3. Use It for 5 Years

Your Retail eSIM remains valid for up to five (5) years from the date of purchase, provided it is used at least once every three (3) years.

You may keep and reuse the same eSIM for future trips and purchase additional plans using your personal Top-Up link. You do not need to purchase or install a new worldmobile eSIM for every trip.

Do not delete the eSIM from your device if you intend to use it again. Reinstallation or replacement may not always be technically possible.

4. Device Compatibility

The Retail eSIM requires an unlocked, eSIM-compatible device.

It is your responsibility to confirm before purchase and setup that your device supports eSIM functionality and is carrier/network unlocked.

Compatibility may vary depending on the device manufacturer, model, country of purchase, software version and mobile carrier.

5. Coverage

worldmobile provides connectivity in 120+ supported destinations through third-party mobile network operators.

80 destinations offer Unlimited Data, while 40 destinations have limited data allowances.

Supported destinations, partner networks, data allowances, network technology, speeds and service availability may vary or change from time to time.

Please check the current worldmobile coverage information for your destination before travelling or purchasing a Top-Up.

6. Unlimited Data & Fair Usage

Unlimited Data is subject to applicable Fair Usage Policies (“FUP”) and reasonable network-management practices.

Unlimited Data does not guarantee unlimited high-speed data. Speeds may be reduced or traffic managed following excessive, abnormal or abusive usage.

Actual network availability, coverage and performance depend on local mobile networks and cannot be guaranteed.

7. Installation & Connection

You may install your Retail eSIM before travelling or while abroad.

Installation alone does not start the included 24-hour period. The 24-hour period starts only when the eSIM first connects to a supported mobile network.

Local laws, regulations, network policies or technical restrictions may affect the ability to download, install or manage an eSIM in certain destinations.

We therefore recommend installing your eSIM before departure, while connected to a reliable internet connection, and keeping it turned off until you are ready to use it.

8. eSIM Install Code & Security

Each Retail eSIM package contains a unique eSIM Install Code for one-time redemption.

Keep your eSIM Install Code secure until it has been redeemed.

Do not purchase the product if the package has been opened, damaged or appears to have been tampered with.

An internet connection via Wi-Fi or another available connection is required to redeem the eSIM Install Code and install the eSIM on your mobile device before it can be used. Once an eSIM Install Code has been successfully redeemed, it cannot be redeemed again.

worldmobile is not responsible for unauthorized redemption or use resulting from a customer’s failure to keep the eSIM Install Code secure, except where otherwise required by applicable law.

9. Retail Purchases & Refunds

The Retail eSIM is purchased from the applicable duty-free store or other authorized retailer. The retailer’s applicable sales, return and refund policies may therefore also apply to the retail transaction.

Please check device compatibility and destination coverage before redeeming your eSIM Install Code.

Once the eSIM Install Code has been redeemed, or the associated eSIM has been issued, installed or used, cancellation or refund rights may be restricted due to the digital nature of the service, except where applicable law provides otherwise.

Nothing in these Retail Terms limits or excludes any mandatory consumer rights that cannot lawfully be limited or excluded.

10. Service Use & Availability

The Retail eSIM is intended for legitimate personal travel use.

worldmobile may reasonably restrict or suspend service in cases of fraud, abuse, unlawful use or material violation of these Retail Terms.

worldmobile relies on third-party mobile network operators and cannot guarantee uninterrupted service, particular speeds or the availability of any specific network technology.

Supported destinations, networks, plans, prices, data allowances and service features may change from time to time.

11. Service Quality & Limitation of Liability

worldmobile provides the Retail eSIM service using third-party mobile network operators in each supported destination. Network coverage, availability, speed, quality and performance depend on local network operators and conditions outside worldmobile’s reasonable control and therefore cannot be guaranteed.

Service may be affected by factors including local network coverage, congestion, network outages, maintenance, device compatibility, signal strength, location, buildings, terrain and other technical or operational conditions.

To the maximum extent permitted by applicable law, worldmobile shall not be liable for any indirect, incidental, consequential or economic loss arising from or related to the availability, interruption, delay, reduced quality or inability to use the Retail eSIM or related services, including loss of profits, revenue, business, opportunities, data or time, or additional travel, communication or connectivity costs.

To the maximum extent permitted by applicable law, worlmobile’s total liability in connection with the Retail eSIM shall not exceed the amount paid for the Retail eSIM package.

Nothing in these Retail Terms excludes or limits any liability that cannot lawfully be excluded or limited, or any mandatory consumer rights or remedies available under applicable law.

12. General Terms, Governing Law & Disputes

These Retail Terms supplement World Mobile’s General Terms & Conditions.

If there is a conflict between the General Terms & Conditions and these Retail Terms relating specifically to the Retail eSIM, these Retail Terms shall apply, subject to applicable law.

These Retail Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Isle of Man.

If you are a consumer, this choice of law does not deprive you of any mandatory rights or protections available to you under applicable law that cannot lawfully be excluded or limited by agreement.

The parties should first attempt to resolve any complaint or dispute amicably through good-faith discussions. If the dispute cannot be resolved within thirty (30) days, either party may commence legal proceedings.

Subject to any mandatory consumer rights regarding jurisdiction that apply to you, the courts of the Isle of Man shall have jurisdiction over disputes arising out of or relating to these Retail Terms or the Retail eSIM.

If any provision of these Retail Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in full force and effect.

13. Contact Us

If you have any questions, complaints or concerns regarding the Retail eSIM or these Retail Terms, please contact:

worldmobile Limited
Peveril Buildings, Peveril Square
Douglas, IM99 1RZ
Isle of Man

Email: support@worldmobile.com

Last updated: 15 September 2026