Support | World Mobile

Turn your mobile into a world mobile that automatically connects you to 250+ networks worldwide. It offers an exceptional 5-year validity with a one-time small fee of $9.90 and no recurring fees. Alongside its top-ups, the Travel Pack, and 10GB, it provides the world's first 'global connectivity at local rates', high-speed 4G / 5G internet access, seamless WhatsApp usage, text and voice calls to serve you during all your travels.

It offers the world's first 'global connectivity at local rates,' providing unmatched savings and convenience during all your travels, all with an exceptional 5-year validity and no recurring fees.

Yes, your WhatsApp will continue to function as usual with your home number while traveling with the World eSIM / SIM.

To all major travel destinations: USA, UK, Turkey, Thailand, Albania, Australia, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kuwait, Latvia, Lithuania, Macedonia, Malaysia, Malta, Myanmar, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Tunisia & Vietnam. For all supported travel destinations, click here to check the pricing page.

Wi-Fi connectivity is limited and unsecured, with 20% of travelers falling victim to cyber-attacks while using it. The World eSIM / SIM provides constant connectivity anywhere, ensuring 100% security through cellular networks.

A +44 phone number which received via a text message upon the first dialing. This number is received free of charge for your trip and is changed every 30 days. Dial +170 to check the World eSIM / SIM numbers.

Yes, incoming calls at most destinations are priced like outgoing calls at $0.2 per minute. When some suppliers advertise 'Free' incoming calls, this implies that your family and friends might incur high costs when calling a premium number to reach you.

Yes, you can use your phone provided it's SIM-unlocked. iPhone and Samsung devices support most global network frequencies. For other mobile types, ensure they cover the necessary network frequencies when traveling to the USA 4G - 850/1900/2300, Canada 3G - 850/1900, 4G - 1700, Argentina 3G - 1900, 4G - 1700, China GSM - 900/1800, 4G - 900/1800/2100, Japan 3G - 800/2100, 4G - 800/1800/2100, India 4G - 1800/2100/2300, GSM - 900/1800.

Yes, the World SIM is compatible with a cellular-enabled Tablet / iPad, while the World eSIM is compatible with an eSIM-enabled Tablet / iPad. The World eSIM and SIM can be used in a mobile device as a Wi-Fi Mobile Hotspot, providing internet connectivity for you and your family while traveling.

The World eSIM / SIM is primarily designed for international usage; however, thanks to its global connectivity, you can also utilize it in your home country for making international calls and as a backup in case of a loss of cellular signal, as it operates on leading cellular networks in each country.

If you are using an iPhone 11-15 or an eSIM-enabled device, order the World eSIM to receive an email with the QR code of the World eSIM for instant installation as a secondary global line on your mobile. For any other mobile device, order the World SIM, which is a 3-in-1 SIM card, and it will be delivered worldwide to your home mailbox.

iPhone: Settings > Cellular / Mobile Service > Add Cellular Plan / Add eSIM

Samsung: Settings > Connections > SIM manager > Add mobile plan / Add eSIM If this option is visible, your mobile supports eSIM.

Yes, both include data, text, and voice calls worldwide with similar Top-ups, the Travel Pack & Data Plus.

The World eSIM can be used as a secondary global line on your mobile device that can be used instantly whenever you travel without the need to swap physical SIM. This makes it highly convenient for seamless connectivity during your international travels.

The World SIM can be used by other mobile devices enabling it to be shared with other family members for their travels, while the World eSIM can be used only on the mobile device it was initially installed on.

English, Deutsch, Español, Français, 中文, Pусский, 日本語, Italian, Turkish, Português, Korean, and Dutch.

You can order up to 4 World eSIMs or SIMs to ensure optimal global connectivity for you and your family and facilitate seamless communication among yourselves while traveling.

No, the World eSIM / SIM and Top-ups offer prepaid services that are charged as a one-time payment without any recurring fees.

Yes, there is a one-time small fee of $9.90 with no recurring fees, providing an exceptional 5-year validity for usage during multiple travels to 120 destinations worldwide.

You can use all major credit cards, debit cards, and PayPal.

Yes, all the payments are 100% secure, utilizing SSL encryption and the highest PCI standards.

Try to make this payment again or use another payment method.

Yes, click on "Generate Receipt," enter your order ID (from the worldmobile email) along with the required name/company name, and then click 'Generate.'

Yes, you can request a refund within 30 days if the World eSIM wasn’t installed or if the World SIM wasn’t dispatched. If your mobile is locked, consider using another mobile as a Wi-Fi Hotspot for your travels. If you still want to cancel your order, click on "Cancel My Order," enter your order ID (from the worldmobile email), and click 'Cancel.' You’ll receive a refund to the same payment method you used for your order.

An eSIM is a digital SIM that is embedded into a mobile device, allowing you to instantly add another cellular provider/plan.

eSIM functionality is available on various mobile devices, including iPhone 11 up to 15, XS, XR, SE 2, Samsung S22 up to S24, and various other compatible devices.

iPhone: Settings > Cellular / Mobile Service > Add Cellular Plan / Add eSIM

Samsung: Settings > Connections > SIM manager > Add mobile plan / Add eSIM

If this option is visible, your mobile supports eSIM.

Unlike other eSIMs in the market which are limited to a single country, data-only with a 30-day validity, the World eSIM offers global connectivity, including calls, text, and high-speed 4G /5G data, for 120 destinations with an exceptional 5-year validity, to serve you during multiple trips abroad.

Simply visit worldmobile.com and click on the yellow order button.

After placing an order, check your email (including spam) for a message from worldmobile:

iPhone: Settings > Cellular > Add Cellular Plan/Add eSIM

Samsung: Settings > Connections > SIM manager > Add mobile plan/Add eSIM

Use your mobile camera to scan the QR code of your World eSIM received via email. Follow the on-screen prompts to complete the installation.

iPhone: Settings > Cellular > World eSIM (located below ‘Primary’) > Cellular Plan Label > Tap on the last row and write: worldmobile > Done.

Samsung: Settings > Connections > SIM manager > eSIM worldmobile.

iPhone: Settings > General > About > Carrier Lock > No SIM restrictions

Samsung: Settings > Connections > Mobile networks > Network operators

If this option is visible, your mobile is unlocked, and you can use it with the World eSIM / SIM.

One possibility is that your mobile doesn’t support eSIM, in this case, you can forward the email with the QR code of the World eSIM to family or friends and order the physical World SIM. The second possibility is that your mobile is locked, in this case, you can contact your mobile carrier to request to unlock your mobile or use another unlocked mobile as a Wi-Fi Hotspot.

No, the World eSIM can be installed once and only on one mobile device. If your phone is lost, you should order a new World eSIM, while the credit of the former World eSIM can’t be transferred.

Western Europe: 2 - 5 business days

USA & Canada: 3 - 10 business days

Eastern Europe: 3 - 10 business days

Japan & S. Korea: 8 - 12 business days

Rest of the world: up to 20 business days

No, there is no tracking number for the delivery of the World SIM card, to enable a cost-effective solution to the global market.

Visit my.worldmobile.com to Activate your initial top-up before using it for the first time.

If your delivery is delayed, wait another 10 days and click on "Failed Delivery," enter your Order ID (from the worldmobile email) along with your full address and click 'Send Again.' We will send you another World SIM/s free of charge.

If the second delivery is also delayed, there may be an issue with the delivery to your address, in this case, there is nothing we can do, please fill out this form "Failed Delivery," and we will send you a refund for your Top-Ups, to the same payment method you used for your order.

The World SIM offers an extraordinary 5-year validity, providing you and your family members with the flexibility to use it on your upcoming trips abroad.

You can check your balance and perform a top-up from anywhere in the world 24/7. Dial +140 from your World eSIM / SIM or visit my.worldmobile.com.

Starting at $10, the Travel Pack offers 50 minutes of international, local, and incoming calls or 50 text messages or 1GB of data, in mixed usage for most of the world. It's valid for 5 years with options for $20, $30, and $40.

This is a significant advantage of the World eSIM / SIM and Travel Pack, allowing travelers to use it on multiple trips abroad. In contrast, other solutions typically have a validity of only 30 days.

Starting at $9.90, the Data Plus Top-up provides an additional 10GB of data for major travel destinations. It is valid for 30 days from the day you land abroad, with options for 20GB, 30GB, and 40GB.

Data Plus is available while purchasing the Travel Pack. It won’t start in your home country and will be used first for any data usage, preserving your Travel Pack credit for 5 years.

The Top-ups’ travel destinations and services (data, voice, and text) can be found on the pricing page.

No, it's not possible to exceed your balance since our services are provided on a prepaid basis. This is a significant advantage, as roaming packages impose very high charges for any usage that exceeds the limit.

Yes, you will receive text messages notifying you of your remaining balance along with a Top-up link when your balance is low.

No, however, the Travel Pack credit is valid for 5 years, ensuring that you can utilize it on your next trips abroad.

No, transferring any balance from one World eSIM or SIM to another is not possible.

If you've lost the World eSIM / SIM, you will need to purchase a new one.

Yes, this exclusive feature enables you to receive your incoming calls while traveling abroad.

Before traveling, visit my.worldmobile.com or dial +160. Select 'Choose Your Home Country,' enter 'Your Mobile Number,' and press 'SUBMIT.' You'll receive an SMS containing your ‘Virtual Home Number.’ Before departure, set up ‘Call Forwarding’ by dialing from your home SIM: *21* ‘Virtual Home Number’ #. Upon landing back home, cancel the ‘Call Forwarding’ by dialing from your home SIM: #21#.

This feature is available for travelers from these countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Croatia, Czech Republic, Denmark, Dominican Republic, El Salvador, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Kazakhstan, Kenya, Lithuania, Malta, Mexico, Netherlands, New Zealand, Philippines, Poland, Portugal, Puerto Rico, Romania, Russian Federation, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Uganda, Ukraine, UK, and USA.

Yes, it is the cost of a 'Virtual Home Number' for 30 days that will be deducted from your Travel Pack credit. To check this cost, dial +160 from your World eSIM / SIM or visit my.worldmobile.com and select 'Choose Your Home Country.'

For iPhone 11-15 or eSIM-enabled devices, use the World eSIM. For any other mobile device, use the World SIM.

Visit my.worldmobile.com or dial +120 from your World eSIM / SIM to Top up & manage. If you are from the USA, make sure your mobile is unlocked.

iPhone: Settings > General > About > Carrier Lock > No SIM restrictions

Samsung: Settings > Connections > Mobile networks > Network operators

If this option is visible, your mobile is unlocked, and you can use the World eSIM / SIM. Alternatively, contact your mobile carrier to request to unlock your mobile or use another unlocked mobile as a Wi-Fi Hotspot.

World eSIM users: Turn it ON and turn OFF your home SIM.

World SIM users: Swap it with your home SIM.

Activate Data roaming.

iPhone: Settings > Cellular > eSIM / Cellular Data Options

Samsung: Settings > Connections > Mobile networks

Android: Settings > Tap on Search > Write: Roaming > Always

Top-up & manage: +120

Check balance: +140

Keep your number: +160

eSIM / SIM numbers: +170

Support: +180

Dial from your contacts OR + Country code - Area (No 0) - Tel. (answer the callback if received) *SMS can be received on the +44 number of the World eSIM / SIM.

SMS can be received on the +44 number of the World eSIM / SIM.

If you are using the World eSIM: Turn ON your home SIM.

If you are using the World SIM: Insert your home SIM instead of the World SIM.

Do it for 1-2 minutes until you receive the SMS, and then revert. Receiving SMS worldwide is free of charge.

Restart your mobile device & dial +140 from your World eSIM / SIM to verify you have sufficient balance. If you use the World eSIM, ensure it is turned on and your Home SIM is turned off.

If a PIN or unlock code is requested, contact your mobile carrier to unlock your phone or use another phone as a Wi-Fi hotspot.

Dial: *126* Country code - Area (No 0) -Tel. # (answer callback).

Manually select another network until connected.

iPhone: Settings > Cellular > eSIM > Network Selection > Auto. OFF

Samsung: Settings > Connections > Mobile networks > Network operators > eSIM > Auto. OFF

Android: Settings > SIM cards & mobile networks > eSIM / World SIM > Mobile networks > Auto. OFF

Ensure Data roaming is ON. If not solved, set up APN:

iPhone: Settings > Cellular > eSIM > Cellular Data Network > APN: mobiledata (delete internet).

Android: Settings > Tap on Search > Write: Access Point Names > Add / New APN > Name: worldmobile & APN: mobiledata > Save & Select.

For any other questions, please enter your details, write your question, and click “SUBMIT.” We will reply to you shortly.